Video is, by far, the Facebook algorithm’s top choice for allowing content to be seen by your fans. And the Pew Research institute’s numbers tell us that roughly four out of five North Americans are now on Facebook.
Yes, video can be expensive. But it is worth its weight in gold when you consider how powerful video can be on social media, online, and with email.
And video doesn’t have to be expensive.
According to ThankView, the more raw or authentic the video, the more likely it is to drive giving. When comparing “uploaded” and often higher quality videos to the spur-of-the-moment “webcam” variety videos, the webcam videos enjoyed a 15 percent click through rate on a call to action (most typically “give now”), while the more polished “uploaded” videos only saw a 10 percent click through rate. A five percent difference on clicks to a “give now” button is substantial and has an immediate impact on fundraising.
In other words, don’t allow a desire for perfection to paralyze your video production efforts. Instead, democratize your video. Train your staff, volunteers, donors, students, grateful patients – anyone with a smart phone – to become guerilla video producers for your cause. Not only is this an affordable way to increase your video output, but data is telling us this lower-quality content might even be more effective at securing gifts than more professional-looking video content – especially when viewed online.
Make sure your video (and all digital content) gets seen
As prominent as Facebook is, the platform’s algorithm is now rendering the network virtually worthless to organizations if you’re not willing to invest in ad spending. While that is discouraging, the good news is that it doesn’t take much spending to make a big difference on Facebook. A $200 campaign, boosted by online ambassadors, can have tremendous reach and real impact in terms of fundraising success.
And again – ambassadors matter. Facebook will reward content with far more views if it notices a large number of people engaging with that content. If you can reliably drum up a few dozen likes and shares with your ambassador core, that will lead to substantial viewership for that content. Couple ambassadors with a small ad spend and the reach will grow exponentially.
In addition to deploying ambassadors and ad spend on social media content through Facebook, Instagram, and Twitter, be sure you’re sharing content via email, as well. Groundwork’s clients have been enjoying newfound email success through a combination of simplifying email messaging and relying on video to carry that message. Here is a quick outline of how to make this happen for your organization:
- Focus on minimal text in the email body – ideally, the email’s body should address the recipient by name, include a pithy one- or two-line message and a link (maybe with a thumbnail) to a website featuring a video. Essentially, the email is a gateway that introduces and redirects the recipient to your website to consume the content. (Don't try telling the entire story in the email ... email is a gateway, not a novel)
- The website to which the email directs recipients should be a simple page featuring the video, a call to action (“Give Now” “Register Today”), and not much more (Resist the urge to send them to your homepage ... in most cases, you want to be more focused)
- Test everything you can – sender, subject, format of content
- Use the word “video” in subject lines …and test it against emails that don’t have “video” in the subject line
Ultimately, it’s about multi-channel donor engagement, because our donors use multiple channels. And when we produce a sophisticated, coordinated, and aligned campaign across email, social media, and traditional channels like phone and direct mail, we see gains in fundraising across all channels.
Get mobile right
The M+R report was clear about the necessity of providing a quality experience on mobile. For example:
- 40 percent of nonprofit website visitors arrived at the sites via mobile in 2017, up 9 percent from 2016
- Mobile transactions increased by 50 percent in 2017
Groundwork’s clients are seeing similar trends. During our most recent client giving day (a large, land grant university), mobile donations were nearly three times greater than then were in 2017 (from 106 in ’17 to 287 in ’18) and accounted for roughly 1/3 of all giving in ’18 after accounting for roughly 1/5 of all giving day gifts in ’17.
If you want to be positioned to secure your organization’s share of the critical online audience, you must have a website, content, and giving experience that is optimized for mobile. Not just in technology, but also a fundraising strategy that lends to easy giving opportunities from mobile devices.
The continued rise in online giving is a difficult adjustment for some nonprofit fundraisers. Unless you are magically experiencing a boost in your operating budget, doing more in digital means doing less in traditional channels such as mail and phone. But the ROI is there. Savvy, digitally-minded fundraisers are raising more money, more efficiently. To learn more about how, click here and send us an email. We’re happy to share more clients stories and offer tips for your organization to revolutionize fundraising with tested and proven digital tactics.